The importance of being essentials
FREQUENTLY ASKED QUESTIONS
All checkout prices includes Italian and European tax. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
Orders for all the world are sent by express delivery, we are currently using: BRT, DPD, DHL, TNT
Our couriers guarantee the parcel delivery in 4 labour days. This is our standard. If there is any hitch we will be here to help you solve it as soon as possible. We can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.
Yes we do, according to the prices provided by the relevant courier companies.
You are allowed to change your mind. You may return your new and unused item in its full original packaging within 14 days.
If your product proves to be defective or you have used a product for a while and have warranty issues with the manufacturer, or if we have shipped the incorrect item to you, please contact us and we will instruct you as to how to ship the item back.
Please, contact our customer service by mail before returning any items. Note that we may ask you to send us picture of the damaged or defective merchandise.
Put them in a wash bag, machine wash at 30 degree, don not bleach, do not iron, do not dry-clean and keep them together.
We design our socks to give your feet comfort and great flexibility. After a home wash they can appear to have shrunk because of the manufacturing process. Wearing them again they will make them return to their original shape.